SHIPPING

ORDER PROCESSING


Our business hours are Monday to Friday, 8:00am - 5:00pm, and all orders placed before 12pm (AEST) on these days will be dispatched the same day. Orders placed after 12pm (AEST) will be dispatched the next working day.

Purchases made on weekends and NSW public holidays will be processed on the following business day. You will receive a shipping confirmation email as soon as your order leaves Concrete Skate Supply. 

During sale periods, or within a few days of a product launch, there may be slight delays in shipping. We will endeavour to get your order out to you as soon as possible and appreciate your patience during these times.
  

SHIPPING TIMES

Standard within Australia (Australia Post)

Metro delivery: please allow 3 - 5 business days.

Rural delivery: please allow 4 - 7 business days.

WA: please allow 5 - 9 business days.

Express within Australia (Australia Post)

Metro delivery: please allow 2 - 3 business days.

Rural delivery: please allow 3 - 5 business days.

 

SHIPPING COST

Destination Shipping Cost From Free Shipping Threshold Return Cost
Australia - Standard $10 $150 AUD Customer Liable
Australia - Express $15 $150 AUD Customer Liable

  

INTERNATIONAL SHIPMENTS + TAX DUTIES

You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Concrete Skate Supply, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of Australia may be subject to import taxes, customs duties and fees levied by the destination country.

The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

 

REFUSED SHIPMENTS

If your shipment is refused or not collected from a postal outlet in the allocated time, it will be returned to sender. The order will be shipped again at your request and expense.

 

LIABILITY

We are not liable for packages lost or damaged in transit with our postage partners.